Last updated: August 14, 2026
At Mor Print Pack, we are committed to providing high-quality packaging products and ensuring that every order meets our customers’ expectations. Please review the following Refund and Returns Policy before placing your order.
1. Eligibility for Returns
We accept returns for eligible products when the products are:
- Unused and in their original condition.
- In their original packaging, where applicable.
- Not damaged, altered, assembled, printed, or otherwise modified after delivery.
- Returned within 7 days of receiving the order.
- Accompanied by the original order or invoice details.
Products that have been used, damaged after delivery, or altered by the customer may not be eligible for return.
2. Damaged or Incorrect Products
If you receive products that are damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
To help us investigate the issue, please provide:
- Your order number or invoice number.
- Clear photographs of the products received.
- Photographs of the packaging, where relevant.
- A description of the issue.
After reviewing the claim, Mor Print Pack may offer an appropriate solution, which may include replacement of the affected products, a credit, or a refund, depending on the circumstances.
3. Products That Cannot Be Returned
For hygiene, safety, production, and commercial reasons, certain products may not be eligible for return, including:
- Products that have been used or altered.
- Products damaged after delivery due to improper handling or storage.
- Products specifically produced, modified, printed, cut, assembled, or otherwise customized according to the customer’s specifications.
- Products ordered according to customer-provided measurements or specifications where the production was completed according to those specifications.
- Products that are sold as non-returnable or final-sale items.
4. Order Cancellations
Orders may be cancelled before processing or production begins, subject to confirmation by Mor Print Pack.
Once an order has entered production, has been prepared for shipment, or has been dispatched, cancellation may no longer be possible.
For products that require special preparation, customization, printing, cutting, assembly, or other production work, cancellation may be subject to any costs already incurred by Mor Print Pack.
5. Refunds
If your return or refund request is approved, Mor Print Pack will determine the appropriate refund method based on the circumstances of the order.
Refunds may be issued through the original payment method or another agreed method, where applicable.
Any applicable delivery, shipping, payment-processing, or other charges may be non-refundable unless the return is due to an error or defect attributable to Mor Print Pack.
6. Return Shipping
If the return is due to an incorrect, defective, or damaged product supplied by Mor Print Pack, we will review the case and determine the appropriate return or replacement arrangement.
If the return is requested for another reason, the customer may be responsible for the applicable return delivery costs.
Products should not be returned without first contacting Mor Print Pack and receiving return instructions.
7. Inspection of Returned Products
All returned products are subject to inspection.
A refund, replacement, or credit will only be processed after Mor Print Pack has reviewed the returned products and confirmed that the applicable return conditions have been met.
8. Exchanges and Replacements
Where appropriate, Mor Print Pack may replace defective, damaged, or incorrectly supplied products rather than issue a refund.
Replacement products will be subject to availability. If the same product is unavailable, we may provide an alternative solution agreed with the customer.
9. Delivery Inspection
Customers are encouraged to inspect their order as soon as it is delivered.
If there is visible damage to the shipment or packaging, please notify Mor Print Pack as soon as possible and provide photographs of the damage.
For shortages or incorrect quantities, customers should notify us promptly after receiving the order so that the issue can be investigated against the order and delivery records.
10. Refund Processing Time
Once a refund has been approved, processing time may vary depending on the payment method and the financial institution or payment provider involved.
Mor Print Pack is not responsible for delays caused by banks, payment providers, or other third-party financial institutions.
11. How to Request a Return or Refund
To request a return, replacement, or refund, please contact Mor Print Pack with:
Order/Invoice Number:
Customer Name:
Product Name:
Reason for Request:
Photos or Supporting Information:
Please do not send products back before receiving instructions from our team.
12. Important Notice Regarding Product Specifications
Packaging products may have manufacturing and material characteristics that can result in reasonable variations in dimensions, color, texture, printing, or finishing.
Where applicable, minor manufacturing variations that do not materially affect the intended use of the product may not qualify as a defect.
Where exact specifications are important to an order, customers should confirm the required specifications with Mor Print Pack before placing the order.
13. Policy Changes
Mor Print Pack reserves the right to update or modify this Refund and Returns Policy when necessary. Any changes will be published on this page with an updated revision date.
14. Contact Us
If you have any questions regarding returns, replacements, or refunds, please contact Mor Print Pack through the contact details provided on our website.
Mor Print Pack
Website: morprintpack.com
For assistance regarding a specific order, please include your order or invoice number so that our team can process your request efficiently.